Supply Chain Solutions No.31 – The Supplier is only as good as the information you give them

Why doesn’t the Supplier listen to what I said or follow the instruction sheet?

How many times have you said this under your breath, out loud or heard a colleague muttering profanities about a vendor?  How many times have you or an associate placed blame on an Asian factory as if they were the only supplier in the world that doesn’t listen?  It is something I have said and heard others say, we have all done it!

But the fact is all suppliers make mistakes, however, these mistakes are not always the factories fault, the core issue been information given was insufficient or incorrect, or the person managing was inexperienced.  It is easier to blame someone else rather than accepting responsibility for your mistake.

Today a breath of fresh air, a friend told me that a CNC factory they were working with in Australia didn’t do what they were told to do after been told four times, other nationalities also make mistakes.  From the photo’s however, the result from a laymen consumer perspective looked excellent, but to the developer, they will always find fault when looking for perfection.

If you get a chance, watch the 2015 movie “Joy”, starring Jennifer Lawrence.   The film is about Joy Mangano and her adventure into starting her business empire in the late 1980’s.  She ran into production challenges with a California plastic tooling and injection manufacturer who increased prices and took advantage of patents.

We all tend to forget what was and only focus on what is in front of us.  Unfortunately, human being are all the same.  We all make mistakes, pass blame and some are unscrupulous in their business endeavours; this is irrespective of their global geographic location, colour or nationality.  People are people if you expect the worst, you will get the worst; expect the best, work with it and you will achieve something great.

Are you getting what you ordered from your vendor?  Regardless of your current vendor evaluation process, are you getting a compliant, fit for the market product at a value price?

ID Global Concepts are experts in supply chain management. We add value to your supply chain through consultancy or management contract to ensure the business has the best practice systems that are the right fit for your business, customer and meet your value expectations.

If you would like to learn, please email us at or visit our website

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